VIPRE, is another anti-virus platform that has no issues with ARC.

This is Will's dad...we disabled the anti-virus...We've now tried to go back to Access Point mode. When trying to connect from ARC for Windows, we get:

8/31/2014 12:48 AM - Attempting connection on 192.168.1.1:23 8/31/2014 12:48 AM - Connected to 192.168.1.1:23 8/31/2014 12:48 AM - EZ-B reports EZ-Robot OS v25.5 8/31/2014 12:48 AM - Welcome to EZ-B v3! 8/31/2014 12:48 AM - Connected 8/31/2014 12:48 AM - Comm Err: System.Net.Sockets.SocketException (0x80004005): An established connection was aborted by the software in your host machine at System.Net.Sockets.Socket.Send(Byte[] buffer, Int32 offset, Int32 size, SocketFlags socketFlags) at EZ_B.EZB. (Int32 , Byte[] ) 8/31/2014 12:48 AM - BbytesToExpect: 1 8/31/2014 12:48 AM - U Received: 8/31/2014 12:48 AM - Disconnected 8/31/2014 12:48 AM - Disconnected

Humm, interesting. The debug report says "Welcome to EZ-B v3!". Your son said he had a version 4 EZB. Are you running the latest version of ARC? Uninstall the version of ARC you have on your computer through the Control panel "Programs and Features" icon and then download and re-install the latest version here and give it another try:

Download latest version

@Dave, I think is/was probably just an oversight in the program... Although it says EZB3 it is definitely connecting (or trying to connect) via wifi .... I mean, as opposed to a com port... Oh, and the OS version reported is a dead give away that it is (the software) not dealing with an EZB3 but rather an EZB4

OK @Richard, I'm not real good at reading debugging messages. It's just something that jumped out at me and advice I'd give myself if I read that. Good thing there are better minds around here then mine. I'm more if a troubleshooter then an annalist I guess. I always say; "what I don't have in my mind I end up making up in my feet , time and wallet".

Good luck with the connection issue guys. Your in good hands.

Running 6-22-2014 Version. Appears to be the latest.

Hi @boutonce

Couple of questions that might help narrow down your issue:

What version of windows are you running? And what are you running hardware wise? Ex: Sony Vaio laptop windows 8.1

How far is it from the EZ-B to the computer you are connecting to? Is there possibly a large 2.4GHz RF source or multiple walls between the two?

Are you using battery power or a DC power adapter connect to the power base? How's the voltage level? Did you disable the low battery monitor?

Just thought of another quick question, do you have a wired Ethernet connection going to the PC/laptop you are using?

If so, it may be possible that the router you are connected to could have the same default IP as the EZ-B and causes conflict.