
Rob_C
USA
Asked
— Edited

When my new EZ-B v4/2 Wi-Fi Robot Controller is powered up the on board voice says "Communication Error" over and over, Pushing the reset does not reset the controller. "No Wi-Fi" signal, no connection to router. Anyone else have this problem and fix or should I file a return claim?
Are any LED's on the EZ-B lighting?
You visited the EZ-B v4 page and configured it to connect to your router?
You can open the EZ-B v4 and look inside to ensure the magnets did not come loose and is causing a short to the COMM board.
In the meantime, open the case and ensure the magnets are still securely fastened and we'll go from there.
Someone should probably check out the "Terms and Conditions" of the software because it could very well be in there and that kinda makes it our fault for not knowing by not reading first. ... I think I've seen a movie about this..it didn't turn out well lol Merry X-Mas
@DJ, wondering if you saw my question in post #12?
I assume I leave this post open until replacement received?
UPDATE: 12-30-2016
Order for Replacement: 12-28-2016 Order Placed/Confirmed
Order Status: 12-29-2016 Order Being Processed
Shipping Status: 12-30-2016 DHL Shipping Confirmation
Thank You DJ and Ken for your SUPPORT
Closing post
Thanks' Again for Your Support
1) crashes
2) bugs
3) user behavior
I am also having the same issue. I bought mine a bout a month ago and it was working fine. Then suddenly, nothing. Plugged in the battery, no LED's. It just says Communication error. Opened it up to check on the connections but nothing. All OK. However, I did notice that the bottom board became very hot, so I quickly removed the battery.
I bought my EZB from a reseller in Malaysia and of course I trusted EZB to be more sturdy and reliable so I threw away the receipt. Not sure if I am able to get a replacement now. Just wasted my money.....
So far, it is just to learn how to use the EZB. Bought this cos I had trouble with MyRobotLab. It shouldn't burn if I connected only the ground and signal, right?