sv.jgalloway
USA
Asked
— Edited
My son and I made our first bit of progress last night by getting our little bot up and going. But when we opened builder this morning, we noticed the "update available" tab flashing so we clicked on it. it took us to the download page which we did and everything went normally until we clicked on "finish" to exit the installer. The little hour glass icon appeared and didn't leave- for hours. finally, I restarted my computer, only to find that builder wouldn't open. Nothing unusual happens except it won't open, actually nothing at all happens.
Can't you just uninstall it and then re-install ARC again? Isn't there a repair feature in the installer package itself?
Remove the old version and install the new one: Control Panel/Uninstall a Program
I have uninstalled, installed, repaired, installed complete instead of typical, still nothing. I did notice though, that if I deselected the "launch builder" box in the finish installer menu before clicking "finish", then the window closed as normal, instead of the hour glass never going away. But, still won't open.
The file that you downloaded must have been corrupted during the transfer. Redownload the file.
Lastly, sometimes Windows is a strange beast and has mysteries that man will never understand... A reboot may be necessary
DJ, Hello again, I'm sure I seem like a simpleton, but honestly, I can tie my own shoes. I have re-downloaded 5 times. Could you help me out with the reboot?
I think DJ was just trying to start at the simplest solutions that have worked for others in the past. If he doesn't know you, he has no way of knowing your computer experience level. Don't take it personally.
No, No, nothing personal. So far, I think everybody on the forum is awesome! I really appreciate all the help, and my computer experience is pretty basic. I have to keep asking my son what things mean. It's pretty laughable.
yes - to reboot the computer, perform these functions
Based on the version of Windows operating system that you are using, locate the power icon. In Windows 7, it is on the task bar. In windows 8, you can swipe from the right
Once you locate the power icon, press the SHUT DOWN option. This will ensure the computer entirely shuts down, which is the most reliable reboot method
Once the computer has entirely shut down. Locate the power button and press it. This will power the computer on
Wait for the PC to fully load. You may be required to enter a username/password, enter it
Now that your computer is logged in and rebooted. Visit www.ez-robot.com and locate the Software menu option from the top of the website. Press the Download option for ARC.
Depending on your web browser, the file may begin downloading or prompt. Either way, select OPEN if available. We want to ensure that you open the file that was downloaded, and not a previous downloaded copy.
There is no EZ-Robot related reason why the software will not load on your PC. At this point, diagnosing Windows issues on your PC is necessary.