@DJ_Sures

Sorry, images were in png. Here they are now. Also I forgot to mention that I did send an email to through your Contact Us form and was instructed to post the issue here instead. Please see what can be done to help me get connected, thanks.

Komissar

You never got an answer to your wonderfully documented question? If you have resolved your problem please give us an update. I'm struggling with some connecting issues as well and would very much like to hear from you.

@dicka, copy and paste the log file so we can see what issues you are experiencing with the firmware utility.

DJ,

I really don't know what a Bluetooth log file is. I searched and found a utility called BluetoothLogView. Is that what I should use?

As fate would have it, the connection seems to be working so far this morning. Yesterday, and other days, can hardly connect at all. Sometimes it seems to be a range problem, but my laptop is only 10 ft from the robot.

For my sake, as well as others, would you briefly explain what's happening when Bluetooth is trying to connect. Also, what makes it so tricky? Isn't it just a simple handshaking process?

@dicka, no need to over complicate things, as no one asked for a "Bluetooth Log File" It's called EZ-Robot for a reason (easy). Unlike other robot development environments, we would never expect you to download some third party software to mix match with our software. We provide everything you need in two simple programs: ARC and Firmware Updater.

This thread topic is regarding Firmware Update Issues - So I can assume you are having an issue updating your firmware?

When you connect to the EZ-B with the Firmware Update Utility and attempt to update the firmware, you will receive an error message. The error message will depend on the issue you are experiencing. With all error messages in the Firmware Update Utility, it will direct you to provide us with a copy of the Log.

You can copy the Log by pressing the COPY button as directed. Pressing the COPY button will copy the contents of the visible Log into your Windows Clipboard. The Clipboard is a feature of Windows which will hold data for a period of time until another item is Copied or Cut.

To paste the Log from the Firmware Update, load this Forum Thread. Right-Click in the Message box (where you type your message) and select Paste. The contents of the Firmware Log will be pasted.

The messages within the Firmware Update will help us diagnose the issue you are experiencing

DJ,

Here is the log:

Attempting connection to COM7 Connection Failed: System.IO.IOException: The network location cannot be reached. For information about network troubleshooting, see Windows Help.

at System.IO.Ports.InternalResources.WinIOError(Int32 errorCode, String str) at System.IO.Ports.SerialStream..ctor(String portName, Int32 baudRate, Parity parity, Int32 dataBits, StopBits stopBits, Int32 readTimeout, Int32 writeTimeout, Handshake handshake, Boolean dtrEnable, Boolean rtsEnable, Boolean discardNull, Byte parityReplace) at System.IO.Ports.SerialPort.Open() at EZ_B.EZB.Connect(String portName) Disconnected

For what it's worth I ran the following test to see if any of the steps helped. No connection. Same log at beginning and end.

1. Windows 7 desktop computer. Only the Builder connection window (no code of mine). Robot tail-on at 10 ft, red and blue LEDs pulsing, clear line of sight from the kit bluetooth dongle to the robot.

2. Reduce range to 5 and 2 ft.

3. Exit Builder and reload.

4. Recycle robot power.

5 Restart computer.

6. Shut down computer.

7. Turn robot side-on.

8. Recycle robot power.

Sometimes it seems to be a range problem, but my laptop is only 10 ft from the robot.

Ten feet is too far away. The class 2 bluetooth is only good for about 3 feet.

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