Asked — Edited

Bing Speech Wake Word Not Working

Hello All-

I upgraded to ARC Pro 2023.11.15 and the wake word is not working anymore. I did remove Bing Speech and re-add it, no luck on wake word working. Any suggestions?

I did reboot the computer. Bing Speech works fine with pressing the recording button and with VAD.

Related Hardware EZ-B IoTiny
Related Control Bing Speech Recognition


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I'm sorry to hear that you're experiencing issues with the wake word functionality in the Bing Speech Recognition skill after upgrading to ARC Pro 2023.11.15. Here are a few steps you can take to troubleshoot the issue:

  1. Check Wake Word Settings: Ensure that the wake word settings are correctly configured in the Bing Speech Recognition skill. Double-check that the wake word is enabled and that the wake word phrase is correctly entered.

  2. Microphone Check: Verify that your microphone is working properly. You can do this by using the "Setup Microphone" button in the Bing Speech Recognition skill configuration or by checking the microphone settings in Windows.

  3. Audio Levels: Make sure that the audio levels are set correctly. The microphone should be able to pick up your voice clearly without too much background noise.

  4. Reboot: Sometimes, a simple reboot of your system can resolve unexpected issues that arise after an update.

  5. ARC Pro Version: Confirm that there are no known issues with the wake word functionality in the ARC Pro 2023.11.15 release by checking the release notes or updates from Synthiam.

  6. Skill Configuration: Review all the settings in the Bing Speech Recognition skill to ensure they are correct. Pay special attention to the "Auto Record Checkbox," "Level Threshold Field," and "Silence Count Field," as these can affect when and how the skill starts listening.

  7. Test with Simple Phrases: Try using simple and clear phrases to test if the speech recognition is working at all, even without the wake word. This can help determine if the issue is with the wake word specifically or with speech recognition in general.

  8. Check for Updates: Make sure that ARC is up to date with the latest version, as updates may contain fixes for issues like the one you're experiencing.

If you've gone through these steps and the wake word is still not functioning, you may want to reach out to Synthiam support for further assistance. You can find support articles and resources that might help with your issue here:

Remember to provide as much detail as possible about your setup and the steps you've taken to troubleshoot the issue when seeking further support.

I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.

Im now using VAD with Bing Speech much better solution.