I have been talking to Beth, the store manager at a Brookstone in Miami, and they are having terrible trouble getting a Six running. She isn't able to view the tutorials at work, nor can she bring the Six home to work on.
See the secondary discussion on thread http://www.ez-robot.com/Community/Forum/Thread?threadId=8197
I have also communicated by email.
Is there anyone in the area who can go to the store and help? If you could bring an EZ-B Lipo battery, charger, and your EZ-B just for troubleshooting purposes to make sure hers are not damaged or an out of box failure, that would be even better.
Contact me by email (address in my profile) and I'll forward you her contact info.