lmrobot
USA
Asked
Resolved by DJ Sures!
I just installed the latest version of ARC team that I got from this website. With that, the app crashed when I launched it. I have made sure that my Windows 11 pro got all the updates. I found the crash logs in Event Viewer like this:
Application: ARC.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException at QxqqBSt5OjqAEy6gmEM.qyYbKutucd5egYlShn0.nFHXd4PZip()
Faulting application name: ARC.exe, version: 2021.10.3.0, time stamp: 0x61a3a88e Faulting module name: KERNELBASE.dll, version: 10.0.19041.1415, time stamp: 0x2791d798 Exception code: 0xe0434352 Fault offset: 0x0012b522 Faulting process id: 0x2180 Faulting application start time: 0x01d80112f285d94d Faulting application path: C:\Program Files (x86)\Synthiam Inc\ARC by Synthiam\ARC.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 8c978242-de7d-447c-90ee-34b793b90179 Faulting package full name: Faulting package-relative application ID:
This is my Windows computer spec:
Device name DESKTOP-HIEDE9L Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz Installed RAM 8.00 GB (7.69 GB usable) Device ID 90AA3F5C-7CFC-4FC9-8094-0ABE43F1D3C7 Product ID 00331-20020-00000-AA635 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display
How should I solve this problem?
Related Hardware EZ-B v4
You may need to add exception in the windows defender Firewall protection or any other anti Virus/Firewall running. That just happened to me too last week,would crash on start up.
Wonder if a win 11 update is causing issues. At what point did it crash? Did you get to login and answer the setup questions?
Also, try an uninstall, reboot, download new installation, and fresh install or ARC. The instructions are here: https://synthiam.com/Support/Install/uninstall-arc
Did you figure it out?
Thank you for your help by sending me that link in the comments, ARC is now working.