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ARC Team Version Crashed On Launch

I just installed the latest version of ARC team that I got from this website. With that, the app crashed when I launched it. I have made sure that my Windows 11 pro got all the updates. I found the crash logs in Event Viewer like this:

Application: ARC.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileLoadException at QxqqBSt5OjqAEy6gmEM.qyYbKutucd5egYlShn0.nFHXd4PZip()

Faulting application name: ARC.exe, version: 2021.10.3.0, time stamp: 0x61a3a88e Faulting module name: KERNELBASE.dll, version: 10.0.19041.1415, time stamp: 0x2791d798 Exception code: 0xe0434352 Fault offset: 0x0012b522 Faulting process id: 0x2180 Faulting application start time: 0x01d80112f285d94d Faulting application path: C:\Program Files (x86)\Synthiam Inc\ARC by Synthiam\ARC.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 8c978242-de7d-447c-90ee-34b793b90179 Faulting package full name: Faulting package-relative application ID:

This is my Windows computer spec:

Device name DESKTOP-HIEDE9L Processor Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz 2.50 GHz Installed RAM 8.00 GB (7.69 GB usable) Device ID 90AA3F5C-7CFC-4FC9-8094-0ABE43F1D3C7 Product ID 00331-20020-00000-AA635 System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display

How should I solve this problem?


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#1  

You may need to add exception in the windows defender Firewall protection or any other anti Virus/Firewall running. That just happened to me too last week,would crash on start up.

PRO
Synthiam
#2  

Wonder if a win 11 update is causing issues. At what point did it crash? Did you get to login and answer the setup questions?

PRO
Synthiam
#3  

Also, try an uninstall, reboot, download new installation, and fresh install or ARC. The instructions are here: https://synthiam.com/Support/Install/uninstall-arc

PRO
Synthiam
#4  

Did you figure it out?

#5  

Thank you for your help by sending me that link in the comments, ARC is now working.