Updating To The Lattest Version Of ARC Software For Windows

rbonari

USA

Asked Mar 2016 — Edited Mar 2016

Hello,

Just wondering if it is best to uninstall previous version of ARC for Windows or if you can just update from within Windows ARC when the update box is flashing saying that there is a new update available and asks you if you want to download it? Also it would seem that if you uninstall the previous version you will lose all of your previous projects and files? Thanks much ! Rick B.

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thetechguru

PRO

USA

#1 Mar 2016

Except in very rare instances (which I believe have been resolved) it is best to just upgrade without Uninstalling.

Alan

rbonari

USA

#2 Mar 2016

Thanks much Alan ! Rick B.

DJ Sures

PRO

Synthiam

#3 Mar 2016

@rbonari - you will never lose the files that you had created. Those files are installed in the My Documents folder, which ARC will never erase. The only files which will be removed are those installed with ARC, if you uninstall.

rbonari

USA

#4 Mar 2016

Thanks for th clarification DJ. Rick B.

Bagman57

USA

#5 Mar 2016

I just got my new JD together and when I opened ARC It stated there is a new version. I uninstalled the ARC I had on my laptop. I downloaded and installed the new version. When I load the new version of ARC it locks up. I can't do anything in it, even minimizing or shrinking the window. I have to go to task manager to close it. I'm running Windows 8.1 64-bit. I even shut my laptop down and turned it back on but that didn't help. What's going on?

Bagman57

USA

#6 Mar 2016

ARC is is now working for me. I think it was stubborn connecting to my laptop for some reason.