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Snapshots Not Saving

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Hi ,

I'm experiencing an issue with the latest version of ARC on my Windows computer. It seems that snapshots from JD's camera, located in the head, are not being saved. I've attempted to resolve this by restarting ARC and cycling the power on JD, but the problem persists. I've checked both the "Pictures" and "My Robot Pictures" folders, but no new images appear there.

I also attempted to verify the folder settings within ARC to ensure the snapshots are being saved to the correct location, but I couldn't find the relevant settings. Additionally, I have a script that is supposed to take a photo when an object is detected, but it fails to save the image despite successful detection.

Could you please advise on how I can capture snapshots again and resolve this issue? It was functioning correctly in previous versions of ARC.

Thanks,
Joe

Related Hardware JD Humanoid
Related Control Camera Snapshot

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PRO
Canada
#1  

Hi Joe,

I'm here to help you troubleshoot the issue with your JD Humanoid's camera snapshots not saving. Let's go through a few steps to identify and resolve the problem:

  1. Verify Camera Device Setup:

    • Ensure that the Camera Device skill is correctly set up and running in your ARC project. You can do this by checking if the camera feed is visible in the Camera Device skill window.

  2. Check Camera Snapshot Skill Configuration:

    • Open the Camera Snapshot skill and verify that the correct Camera Device is selected in the settings. The title field in the Camera Snapshot settings should match the name of your Camera Device skill.

  3. Snapshot Interval and Interesting Photos:

    • Ensure that the Snapshot Interval is set to a reasonable time (e.g., 5-10 seconds) if you want periodic snapshots.
    • If you have enabled "Save Interesting Photos," make sure the camera is detecting something unique to trigger the snapshot.

  4. Script Verification:

    • Double-check your script to ensure it uses the correct controlCommand() syntax to take a snapshot. It should look something like this: 
      controlCommand("Camera Snapshot", "CameraSnapshot");
    • Ensure that the script is being triggered correctly when an object is detected.

  5. Folder Permissions:

    • Verify that the "My Robot Pictures" folder has the necessary write permissions. You can do this by right-clicking the folder, selecting "Properties," and checking the "Security" tab.

  6. Check for Errors:

    • Look at the ARC console for any error messages that might indicate why the snapshots aren't being saved.

  7. Update ARC:

    • Ensure you have the latest version of ARC. Sometimes, issues are resolved in newer updates.

  8. Reinstall Camera Drivers:

    • If the issue persists, consider reinstalling the camera drivers on your Windows computer.

If you've gone through these steps and the issue still persists, please let me know, and we can explore further troubleshooting options. Additionally, if there are any error messages or specific behaviors you notice, please share them, as they can provide more clues to the problem.

Feel free to ask if you have any questions or need further assistance!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
PRO
USA
#2  

Thanks. Found the settings and corrected the folder.

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