You need to be connected to the internet. EZ-Robot has a great tutorial for their JD product on their website called The Robot Program. I even star in a few :). I recommend following The Robot Program tutorials to learn how to use the EZ-Robot product. Have fun!

Thanks for the reply, but I'm still having problems. Not sure what. you mean what you mean when you say I need to be connected to the internet. I have a LAN at my home and am continuously connected to the internet. I have loaded the EZrobot mobile app, and I have an account set up with email and password. I am following the steps set out in the tutorial "Using JD with Mobile App."  I launch the app and get a "terms of Use" screen, which I accept. I then get an app screen that shows a menu on the left side, with a list beginning with "Installed Robot Apps". On the right side of the screen is an image of two robots and a "Get Started" link. On the tutorial, once you enter the account info (email, password), the screen is supposed to say "success" and allow access to the list beginning with " Installed Robot Apps".  In my attempts, when I enter the account info, the "success" message does not appear. If I choose menu item "preferences" I get fields to enter my email and password, and  below that, links for  "save", "create account", "cancel" and "recover password". When I enter the email and PW for the account, nothing happens until I hit "save", at which time I get the error message I detailed in my original message to this forum. Any help would be appreciated. I took your advice and followed the tutorial but still no luck.

Your device must be connected to the internet. Ez-robot products are supported on their website, since they’re the manufacturer. I can help by repeating what’s in the tutorials - which is connect to the internet. Your device, as you stated, is connected to the robot over WiFi. It is not being connected to the internet.

is there a reason you cannot follow ezrobots tutorial for their product? Here’s a direct link to make it super easy: https://synthiam.com/Community/Tutorials/125?courseId=1

you will also find that detail in the getting started pamphlet included in the product box. All i am able to do is repeat what’s in the ezrobot tutorial :)

Many thanks for your effort. I'll continue to flail away at the problem, and if I solve it, I'll be sure and let you know.

It's not a problem :). Simply connect your mobile device to the internet and then create the user.