Netherlands
Asked — Edited

Parts Wrong Sent In Package

Hello, people from EZ-Robot,

We have ordered 20 sets of robot-building packages in the passed period from you and received all. Now we are starting to use them, teaching kids what robots are all about. Our technician started working on it today and found out what he wrote below.

'In the easy robot packages we were supplied I found that the supplied canon type dc plug does not fit in the socket of the (voice and fuse)box of the easy robot.

                           Plug                       Socket

Minus 5.42mm 6.26mm these should be closer together in diameter. Plus 2.09mm 2.56mm the socket pin is larger than the plug hole.

Robin'

Since we will be working with the kids and the kits next wednesday, we need the correct plugs very urgent. Please help us out. I can be reached through +31 6 12505099 and hope to hear from you soon.

Kind regards,

Ton Theunis General director


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#1  

This actually happened to me with one of my EZB4s.... Contact EZ Robot using Contact Us... click on Warranty and send them a note directly.... They'll fix up in no time flat....

PRO
Synthiam
#2  

I forwarded this to product warranty for you. Someone will contact you:)

FYI, There is a product warranty in Contact Us which connects you directly to the person who can help. good to know for next time:D