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Asked — Edited

Next Week?

I have been waiting since
September 18, 2013 - 7:47:48 AM!

Order is stuck... At
Step 2 of 4) Processing Order Details

roli and batteries

Contact US "says next week..." it has come and gone.

I am tired of everyone saying you know the drill. Would you rather I post on face book?

Or g+...

J


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#1  
You have already waited a year on your other orders, so what's your problem with this one? What order are you waiting on?
United Kingdom
#2  
My guess is a Roli... And if that is the case, dude you know the deal, you've known what's going on for months.

If it isn't a Roli then use the Contact Us page for answers, the forum is for technical assistance, forum members are unable to provide help with order details.
#3  
@Rich... I was going to say that everyone of us who pre-ordered (last year) should already know the drill by now....

@jdebay... If it is Roli, there is nothing you can do except either sit tight or cancel your order... Sorry dude...
#4  
Yes. Don't share you're unhappiness here. How dare you! This isn't a forum! This is ezbs forum. Only positive comments will be tolerated.
#5  
@hoolagen.... It's not that at all.... The point is bitching isn't going to help... nothing we ( the forum) or EZ Robot can do about it.... It's ready when it's ready...
United Kingdom
#6  
Not sure I understand where your (@Hoolagen) comment is coming from...

The community is unable to provide help on individual orders, the Contact Us page is the place to go for that.
#7  
So let the guy Bitch. Who cares. He has a point. And There's really no need to tell him to, "deal, or gtfo"
United Kingdom
#8  
The community is unable to provide help on individual orders.

@jdebay has been regularly posting for a while now and is very much aware of the situation and the purpose of the community forum. Nobody has just said deal with it or GTFO, it's a case that the community is unable to help with.

Using the Contact Us page will put him directly in contact with EZ-Robot who can advise.
#9  
@hoolagen1.... If ez robot and it's forum isn't up to your "snuff", why do you even bother coming here?.... Surely there are other places you can go that would make you much happier.... ?
Canada
#11  
Everyone play nice! @jdebay has a right to vent his frustrations. We at ezrobot are frustrated too, because we want to get these awesome robots into your guys' hands! ezrobot welcomes all feedback, whether it be positive or constructive. You guys know that we're always working hard to be better. Just a little more patience @jdebay and your ROLI and batteries will be on their way! I know it's hard to contain your excitement :-)
#12  
@rich (UK) & @richard (CA)

are you two designated moderators for E-Z robot forums or something? all the comments i read when people are venting their frustrations about how long it is taking to receive products ordered, are mostly you two telling them to be patient, it's worth it, etc.. why do you two take it upon yourselves to be in defense of E-Z robot, when it should be coming from them?

i have to agree with most of the complaints. there is virtually no communication going out to those that are still waiting except to tell them there are more delays. in fact, if i don't log in from time to time, i don't know anything about my order other that the fact that it is still in step 2 of 4. it turns out, that by reading the forums, the ROLI is the last product to ship.

so i see it like this, anybody who has an order pending should be able to come on here and ask\state whatever they want without unofficial moderators telling them not to post. what gives you the right except a sense of self entitlement that you bestowed upon yourselves? if E-Z robot staff are not involved, nor should you and nor do you speak on behalf of the company unless officially designated.

you are not obligated to respond to or even read about peoples posts, so it is you that should spend you time elsewhere.
#13  
@cdkisa Something tells me you're annoyed and still waiting on your order? It took almost a year to get my ezb4 boards... I originally ordered in mid Sept 2013... I did my time waiting just like everyone else.... They have also already helped me out with a warranty (very promptly might I add). I am not a moderator nor do I want to be one. I do not work for ez robot in any capacity either. However, I really believe in this company so I have nothing bad to say about them... All I can say is if you don't cancel you'll get your order... What I am saying is that complaining about it won't speed things up...
#14  
No! Only positive comments will be tolorated. Don't you see?!?! I love this company. you should wait quietly like I did.

Because I waited a year....and blah blah blah....
#15  
In my best David letterman voice.
"Top 3 things the riches say when people have any complains....."

Number 3
wait til I get my toys first you'll all see!
Number 2
If you dont like it here....gtfo...

and finally....the number one thing the riches say when people complain or say anything negative about the company....

Drum roll!

3. I waited for a year and never complained.

(Funny Benny hill music)
#16  
@Hoolagen1... Why is it that the only time you post is to complain about something? Where are your thought full, warm and fuzzy posts?


:P
#17  
@richard

that is all well and good that you believe in the company and all, but it still does not give you two the right to keep telling people what to do as if you are speaking on behalf of the company. it seems as if you two go out of your way to tell people to just wait or cancel your order. what gives you the right? are you speaking on behalf of E-Z robot? i have not seen any comments from legitimate E-Z robot staff stating "just wait" or "cancel".

i think everyone knows that complaining will not speed things up, however it is their right to speak their mind regardless of how you feel about the company. what i am saying is, stop acting as if you are some sort of official moderator for E-Z robot, because all you are doing is adding to the frustration. E-Z robot staff\officially designated moderators should be the ones saying such things. you are complaining that people are complaining from what i have seen. why can't you just ignore those posts and not say anything and allow official responses?
United Kingdom
#18  
@cdkisa it isn't that I only defend EZ-Robot, I respond to most questions posted to the forums. My advise was to contact EZ-Robot via the Contact Us page as the community is unable to advise on individual orders.

I believe you may have misunderstood my posts if you're of the opinion that I have said not to post. As stated many times in this and others, the community is unable to provide any advise on individual orders. We only have the general information to hand. Posting in the community forums expecting answers about individual orders will not be of anyone's benefit. Contacting EZ-Robot directly via the Contact Us page will put you in touch with their team who will answer any questions that you have. They know the details of all individual orders, we don't.

For the record, and you can look this up if you wish to, but I too have expressed my frustrations on the delays for the revolution products.

As for the whole, why do I feel I need to read/respond to all posts. To put it bluntly I do it to save EZ-Robot having to therefore leaving them more time to deal with the problems which come up with the products, so that they can spend more time dealing with the support tickets sent via the Contact Us page and so that they can spend more time improving the products and software. My involvement in the community forums, with helping people when they have questions and guiding people to learning how to solve these issues themselves is appreciated by many community members and by EZ-Robot, I've not bestowed anything upon myself nor do I feel I have the "right" to anything.

Once again, the community is unable to provide any help for individual orders. Contacting EZ-Robot through the Contact Us page is the quickest way to receive help. Their customer services is extremely quick and helpful.
#19  
Since we're quoting people... "Never argue with an idiot... they'll drag you down to their level and beat you with experience" George Carlin...
#20  
I only jump in to bring you down a peg or 2...its easy so I don't mind.

And come on....my post was funny and well thought out.....you just posted a quote. A bitchie quote at that.
#21  
@cdkisa... To further what Rich said DJ himself has mentioned that the forum is basically used for technical questions and/or problems and Contact Us is best reserved for order queries, warrantees etc....... I am not going to apologise for the fact I like helping people... yes, I tend to comment a lot....
#22  
Lol! He thinks he's helping people!
I bet you often wonder why people don't like it when you "help"

Nagging does not mean your helping.

I'm going to get you a t shirt that says that.
#23  
I did use the Contact Us they said " Next Week " which went bye!

I did read there last letter about Roli!

I am still waiting!

Roli will probably be here for trick or treat!

enough on this!

J
United Kingdom
#24  
May I remind you of the EZ-Robot Forum Etiquette @hoolagen1?

Also, if you're going to post that I've said things please check that I have said them first. I've not once told someone that if they don't like it then they can leave (or GTFO as you so nicely put it) nor have I said that I waited a year so they can too.

@jdebay, if that's the case, reply to the last email you received from them and reopen the ticket requesting an update.
#25  
@rich & @richard

fair enough that you like helping people and that your intentions are all well and good, the fact remains that you are not officially designated as an E-Z robot forum moderator and perhaps you should be if so appreciated.
#26  
Gtfo came from you're partner in crime....the other rich.

And don't be mad the my post are witty....I'm just poking fun at how seriously you take your "job"
United Kingdom
#27  
@cdkisa How would that make a difference? This is a community forum for technical assistance and discussion. The profiles of each member of the community holds information relating to the amount of questions they have answers, topics posted, lessons taken etc. etc. etc. all of which is more important than if someone has the powers to moderate topics and posts.

It's those reasons that I openly stated I was against any kind of moderators a few weeks back when it was brought up despite it being me who was nominated for such a position.


@hoolagen1 I'm not mad (and your posts aren't witty), I'm just pointing out that you should check that people have actually said things you are claiming they have said. Being disruptive doesn't help the community.
#28  
@cdkisa... Ok, the people I have helped solving problems pales in comparison to Rich... However, I would like to believe the people that I have helped solve ARC or programing issues still appreciate the help nevertheless...

Your frustrated... I get that... EZRobot is the real deal... This is DJ's baby. You will get your order...

If it was Roli you ordered then yes, you must me frustrated... Not sure if you know this, but EZ Robot had to design Roli's chassis from scratch... I am not sure of the details but for whatever reason they were unable to use the Rover 5 base... This is why it might be taking so long... This is a guess, but it makes sense...
#29  
Again. The other rich has said all of those things....and that's how you both come off.

So please. Stop "helping"
United Kingdom
#30  
I'll compromise, I'll stop helping you @hoolagen1 OK?
#31  
@Hoolagen1? What? Dude don't put words in my mouth either... show me my post that quotes me saying "GTFO"...

When you say to Rich "How seriously you take your job" is a poke dude...
#32  
@rich

it helps by knowing you are in an official capacity to offer advice on how best to handle a situation and that e-z robot has put trust in you to speak for them.

also, that "forum etiquette" thread should be a sticky thread. not something you have to search for or thrown in a conversation when convenient.

@richard

none of the information you posted was conveyed to me by e-z robot, so i didn't know why it was yet again delayed. last i knew, china was having week long party....
#34  
I have not yet posted in this forum but I am very sick of the two riches posting responses about people asking in regards to shipping. Let ez robot answer these types of questions, so that we can get a legit response, instead of people pretending to be part of the company. You're just flooding the discussion with useless answers, in regards to shipping and manufacturing. They're posting it here so other people can get answers as well but you're hindering this and making the forum negative. I try to keep quiet and wait but you two are not helping.
#35  
That's 3 now. And if one represents many...well...you get the hint.
#36  
@cdkisa... I got that info here on the forum... Someone from ez robot mentioned it... I don't remember who...

To be honest... I cancelled my Roli order some time back in exchange I ordered a couple of ezb4 boards and cameras instead... I am not suggesting you do this as I will probably re-order a Roli in the near future...

I started a thread a while back nominating Rich to be a moderator here... I think Rich said he might if he were asked... I still think we could use a forum member as a moderator (after this thread, I think even more so now).... This however is a decision left for ez robot....
#37  
@hoolagen1... Tell you what... Start a new thread complaining about your frustrations and disappointments with EZ Robot. You and your gang can post away and I absolutely promise to not post anything in it... Problem solved...:)
#38  
I do agree with a moderator with the idea that certain questions should be answered by the right authority with real answers so a moderator would be good but only if done by someone that knows the day by day at ez robot
#39  
Awesome!

So back to the O.P.

Yeah that sucks man. Super long wait. But its worth it.

Working on Any robot ideas while you've been waiting? A wall-e maybe?

I have a pretty sweet wall-e. Its on the forum. Tons of high def pics. Step by step instructions on what I did.

I'm working on an r2d2 now... Not sure how I'm going to ever finish it since I've been black listed....what ever whall I do..
United Kingdom
#40  
The response from EZ-Robot would be to use the Contact Us page and ask about individual orders. This has been the response in the past and as Richard stated earlier DJ has said that the community forum is intended for technical questions and discussions about EZ-Robot products and projects (see below).

The community is unable to answer any questions regarding individual orders.

My response is, and always has been, to use the Contact Us page and ask via that. Aislinn will respond with information regarding your order.


Quote:

the Contact Us is for customer support and not technical support. The forum is for technical support. Contact Us is for customer support. Use the forum for technical support to determine if there is a hardware defect. Once the forum has detected a hardware defect, then you may Contact Us for customer support.

Customer Support is not Technical Support. The forum is for Technical Support and the Contact Us is for customer support. Customer Support (aislinn, etc) are not technical and unable to assist you with technical questions.

The Forum is for technical support:)


That is a quote from DJ from post #46 of this topic.


Jason Z has also said to use customer support for individual order enquiries in this topic.
#41  
Yep, just referring to the arguments people keep having, I have heard some informative stuff from ez robot when these questions are asked. If there is not an informative answer to be given on an initial question then I don't think it should be answered. Then these discussions won't be filled with useless repeated information, all I'm asking.
Canada
#42  
Gentlemen,

I DO work for ezrobot and have posted in this thread already. The Riches have the right of it. If you want a personal response from us at the ezrobot team (we are more than happy to oblige), but you must use the Contact Us page. The forums are primarily for technical support and community interaction. We appreciate all of your contributions and are very excited to deliver these awesome robots to you as soon as we feel that they meet our standards and will be something you truly love and enjoy.

Riches, I love you guys, but just let it lie. We will be happy to respond to these frustrations while you guys focus on helping people grow with their robots :-)

Jake - Business Development & Sales Coordinator
#43  
Very well said Jake, especially the second paragraph, thank you
#44  
"Cory Blair (EZ-Robot)
Oct 27 07:08 AM

Hi John,

Thanks for your question! Your order is set to ship this week. I apologize for the inconvenience.

Happy Building!


Cory"

we will see if it's here for trick and treat day...

j
#45  
@jdebay

not to rain on the parade, but i got that exact same email from Cory. i am hoping it is not just some automated response. my order # is 12-4168. it would be awesome if it is true and very disappointing if it is not.

@stika

with all the free forum software out there, you guys chose one that has limited capabilities with regards to being able to have sticky posts, such as Forum Etiquette, and other rules of engagement. perhaps you guys should consider changing the format to be more of a traditional forum style rather than this blog style. if you truly are trying to foster open communication and build a strong support system, then why not have the tools to make that happen more efficiently? as a suggestion, i have used YAF in the past and it has worked well, plus contains all the bells and whistles to accomplish this.

i should not have to come in to the forums to find out why my order is delayed. unfortunately, i do, and as @rich pointed out, there is more information in the forums about such things than what has been communicated directly to me via emails. it is a double standard.
#46  
@Stika

I have not seen anyone on these boards say they have received their Roli. At this point, has anyone received a Roli? Have any of them shipped?
United Kingdom
#47  
@cdkisa the forum software was built from scratch by DJ (for various reasons, security being one of them).
The forum etiquette was a stickied topic before however something must have happened somewhere along the line to unstick it.

However EZ-Robot do listen to feedback so post the functions you think the forum should have and I'm sure they will consider adding them.
#48  
@cdkisa

We do use macros for common questions that automatically fills out the support ticket for us. However it is not "automated" there is always a ez-robot employee that is checking your order and applying the macro.



Roli's have started shipping late last week. We had part of our team in China all week setting up the assembly line and enforcing quality control checks. You guys will start receiving Roli's really soon!
#49  
just my luck it will show up while I am out of town Friday-Tuesday..... But that is why I have it going to my office, so someone will sign for it and lock it up.

Alan
Canada
#50  
@cdkisa

Thanks for your suggestions, though it is not something in my realm, I will pass the information on. If you click the "General Discussion" tag, the first post stickied is "Forum Etiquette", but perhaps it should be everywhere. Regardless, I don't feel anyone broke the etiquette there was just a lot of frustration being voiced.

You have to understand why the communication happens the way it does. Every time we put together a mass email, we pick and choose and deliberate as a team exactly what we want to pass on. Which takes a lot of time from those involved when we should be focussed on getting these robots out. Those of us who take the time to answer on the forums are doing so in between tasks in a day. So this is off the cuff so to speak. Please value that we do try and communicate.

@Zap

That is correct. Nobody has received ROLIs. As Cory said ALL ROLIs were being held back and while 3 of our team members (that's 33% of the company!) were in China they helped our manufacturers assemble them correctly and they started shipping them last week so they could possibly be arriving in people's hands tomorrow or the day after!
#51  
@Zap... This is the news you have been waiting for.... I am happy for you, man...Hope yours ships now...:)
#52  
@Richard

I know I complain but trust me, I don't hound these guys nearly as much as I get hounded about it.
#53  
@Zap... LOL. I don't think you complained..... much.....:P

Anyway... we'd all appreciate an unboxing video or pics if you are up to it... I am now thinking seriously about re-ordering a Roli...
#54  
I plan to do an unboxing video assuming I am one of the first people to post one. It will actually be me doing the video and my son doing the unboxing. I'm sure he will be super enthusiastic about it.