There may be a problem with EZ-B support's email. I have sent this to Contact Us twice in the last 4-5 days but have gotten no response. I don't have a spam filter on the email account I used at my end.

It seems I have the same problem with my video camera as steve3624 and lordhotwing mention on the hardware forum. I don't see a posted resolution to their problem, either.

Neither ARC or any other video capture program I have will show a video feed. They recognize a "Wireless Video Device" is there but only display blank screens.

I did fully charge the camera before trying it. Everything seems to install ok, and it shows up in Win7 under devices.

I have taken the cover off the dongle and reset it. It recognizes my reset and a red led starts blinking for maybe 5 seconds. I have also tried it on two different computers, my desktop and my notebook. The notebook I tried it on does have a built-in camera, and ARC does show that video feed but nothing from the camera I just received.

So with that in mind, I dug out an old wired usb camera and tried it on my desktop PC with ARC. It also works just fine with ARC. So, the one I just received appears to be defective. I would guess it's the camera not the dongle, but there isn't anything further I can try.

Both pieces have matching stickers that say S/N: 2.4GHZ 2012001793 with a date stamp of June 2012.

Please advise how to proceed.

Thanks, Marvin Allen Order # 8-1661, received 8-15-2012