Welcome to Synthiam!

Program robots using technologies created by industry experts. ARC is our free-to-use robot programming software that makes features like vision recognition, navigation, and artificial intelligence easy.

Get Started
USA
Asked — Edited
Resolved Resolved by thetechguru!

Controller Stuck In Client Mode

I unboxed a new hexapod kit yesterday. It was working fine until I switched from AP Mode to Client Mode. Now the controller is stuck in Client Mode and will not reset. (Note: Performance was herky-jerky in Client Mode, so I wanted to switch back to AP Mode where it ran smoother.)

I have pressed the reset button on the controller but it does not respond as seen in the tutorial video nor does it reset.

I have tried to switch to AP Mode via the EZ Builder interface. The software gives a message to cycle the power on the robot. After turning the power off and on, the robot stays in Client Mode.

I am running Windows 7.

The EZ-Robot website says to seek community assistance before this can be turned into a warranty claim.

Thank you.


ARC Pro

Upgrade to ARC Pro

Synthiam ARC Pro is a cool new tool that will help unleash your creativity with programming robots in just seconds!

AI Support Bot
Related Content
Synthiam
Based on your post activity, we found some content that may be interesting to you. Explore these other tutorials and community conversations.
#1  
How long are you pressing the reset button (try a full 15 seconds)? Is it powered on when you are resetting (it needs to be)?

When you press the reset button, are you feeling/hearing it click? It is subtle, but there. What are you pressing it with? A pen? You might want to try something thinner like a push pin to make sure the case is not obstructing your access.

Alan
#2  
I will try the full 15 seconds. I'm not positive I held it that long.

Yes, it was powered.

I did feel/hear the click. I was using the metal tip of a mechanical pencil.

Thanks.
#3  
Maybe try a paper clip and push firmly? Maybe the reset button is faulty. Does the ez-b do anything when you press it?
#4  
The ez-b doesn't do anything when the button is pushed.

The button is being clicked but, later today, I will go ahead and try a small paper clip when I do the 15 sec hold suggested by thetechguru.

Thanks.
#5  
This morning I pushed and held the reset button on the controller for 15 seconds as well as 20 seconds. There was no response from the controller. I used a paper clip.
#6  
I suggest going back to the Contact Us page and file a warranty claim referencing this thread. It seems to me that perhaps there is a bad solder trace to the reset button, or something even more serious. EZ-Robot will take care of you.

Alan
PRO
Synthiam
#7  
Sounds like the reset button may have come loose or broke - never had that happen before!:) As Alan mentioned, Contact Us and refer the URL to this thread.

Also - if you are changing the mode in the Web Interface, ensure either the password field is empty and OPEN is selected -or- the password meets the required length.

If neither of those are resolved, the mode will not change.
#8  
I left the password field empty and Open was selected.

I will go ahead with the Contact Us.

Thank you for your help.
Login to post a comment