dschulpius
I know this is a duplicate post and expect to get reprimanded. However that other post has gone unnoticed by EZ Robot for almost a week now. I thought if I started a "Need Assantice" thread I would be noticed.
There is something definitely wrong with my old account I can't fix. Now I cant even log in with my old username and password. I was somehow logged out and I can't log into the form under my old account anymore. I had to create this new account just so I can post or even get help with this issue.
I did change my internet provider last week from Spectrum to AT&T and had to get a new email address and deactivate my old one. I can't even try to reset my password because when I request to do this the password recovery link is sent to my old discontinued email address.
Any ideas on how I can get my old username active again?
Hey bro, email the support email address, dj manages the website as far as I know but doesnt respond to those requests on the open forum.
Never mind. I'm embarrassed to say it was just me not remembering my password. I must have changed it at some point and didn't remember doing so. After a while of typing in different ones I use often I found the proper one. Please disregard this and delete if possible.
Sorry. blush
Sorry man , it is here FOOOOORREEEEVVVEEEEEEERRRRR , :: EVVER EVVER EVERR.... but I am glad you found it, change the email address contact to your new one so you can use password reset in the future.
Thanks but I couldn't find that direct support address anywhere. Every search for tech support lead me through this forum post. Maybe I was just being thick again.
OK, that's the other thing, I can't seem to change either my Full Name or my Email address in the "Your Settings" section. Both boxes are fixed, blue and won't accept a change. Is there another place I need to do this? confused
Gosh, this is making me feel stupid. tired
Use the Sales and Orders link on contact us. It notifies them right away.
Alan
Thanks.
There is also a support email address that they respond to, but they try not to publicize it in order to drive support questions to the forum. It is easily guessed, or drop me a line and I'll send it to you. My email is in my profile.
Alan