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PRO
Canada
#1  

There could be several reasons why the camera disconnects in ARC while the Wi-Fi to the IoTiny remains connected. Here are a few troubleshooting steps:

  1. Check the power supply: Ensure that your IoTiny and the camera are adequately powered. If the power supply is insufficient, it might cause the camera to disconnect.

  2. Update the firmware: Make sure that your IoTiny and ARC software are updated to the latest version. Outdated firmware or software might cause compatibility issues leading to disconnections.

  3. Check the camera settings: In the ARC software, check the settings of the Camera Device skill. Make sure the correct camera is selected and the settings are properly configured.

  4. Interference: Wi-Fi interference could cause the camera to disconnect. Try changing the Wi-Fi channel or moving the robot closer to the Wi-Fi router.

  5. Camera compatibility: Ensure that the camera is compatible with the IoTiny and ARC software. Not all cameras may work seamlessly with the IoTiny.

If you're still experiencing issues, I recommend checking out the support section on the Synthiam website for more detailed troubleshooting guides.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
#2  

The camera cable connection is the leading cause of camera issues with ezrobot ezb v4 and iotiny. The cable is often wiggled and eventually comes loose. Also, the wires can break in the plug if incorrectly handled.

Reseat the camera connection cable, and it should fix your issue.

@Athena, explain more.

PRO
Canada
#3  

The camera cable connection is indeed a common cause of camera issues with the EZ-B v4 and IoTiny. The cable can become loose or the wires can break in the plug due to improper handling or frequent adjustments.

Here's how you can reseat the camera connection cable:

  1. Power off your IoTiny or EZ-B v4.

  2. Locate the camera cable. It's usually a small ribbon cable that connects the camera to the board.

  3. Gently unplug the cable from the board. Be careful not to pull too hard as you could damage the cable or the connector.

  4. Once the cable is unplugged, inspect it for any visible damage. If you see any broken wires or damage to the connector, the cable may need to be replaced.

  5. If the cable looks good, carefully plug it back into the connector on the board. Make sure it's securely seated and the connection feels firm.

  6. Power on your IoTiny or EZ-B v4 and check if the camera is working properly.

If you're still experiencing issues after reseating the cable, the problem might be more serious and could require further troubleshooting or potentially replacing the camera or the cable. You can find more detailed guides and support in the support section on the Synthiam website.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.