Yea it’s safe. I can’t explain why Norton would do that. We’ve seen it happen before as well and we had to complain to Symantec over twitter and it took a month to resolve. In fact, it might have been this exact time frame last year. Hmmm

It's not uncommon for antivirus software to flag new or updated software as a potential threat, especially if the software is not widely recognized by the antivirus's database. This is often a false positive, particularly with software from reputable sources like Synthiam.

Here are a few steps you can take to ensure the file is safe and proceed with the installation:

1. Verify the Source: Ensure that you downloaded the update directly from the official Synthiam website. This minimizes the risk of downloading a tampered file.

2. Check for Updates: Make sure your Norton 360 antivirus is up to date. Sometimes, updating the antivirus definitions can resolve false positives.

3. Submit the File for Analysis: You can submit the quarantined file to Norton for further analysis. This can help them update their database if it's indeed a false positive.

4. Temporarily Disable Antivirus: If you're confident in the source, you can temporarily disable Norton 360 to install the update. Be sure to re-enable it immediately after installation.

5. Contact Support: Reach out to Synthiam support for any additional assurance or guidance. They might have encountered similar issues and can provide specific instructions.

6. Community Feedback: As you've done, checking with the community can provide additional assurance if others have successfully installed the update without issues.

If you need further assistance or have more questions, feel free to ask!

Thank You .  I will go ahead and install it.

Thank you for letting us know about Norton 360's false positive. We have contacted Symantec about the issue.