That’s a tough error to diagnose because it says you’re missing a number of important operating system files that are required to run windows. The only thing I can guess is that your computer has some form of protection software to prevent applications from accessing various components.
as the message states (created by Microsoft, not Synthiam), the management class is missing. By chance is this a school or work computer? If so, your IT department would need to know about the software installation so they can adjust the permissions accordingly.
Okay, if there's anything I can do to help - I would recommend asking if they could "refresh the operating system." There's an option in Windows 10 to "refresh," which will essentially reinstall the Windows operating system without effort. That will ensure there is no left-over software that could be interfering with Synthiam ARC.
As I said, this is a strange error, and I've never encountered it before - all roads lead missing in Windows, which is most likely due to the school's protection software. I'm confident your IT crew will get it running. Please let me know their result.
That’s a tough error to diagnose because it says you’re missing a number of important operating system files that are required to run windows. The only thing I can guess is that your computer has some form of protection software to prevent applications from accessing various components.
as the message states (created by Microsoft, not Synthiam), the management class is missing. By chance is this a school or work computer? If so, your IT department would need to know about the software installation so they can adjust the permissions accordingly.
your IT can use the product code to assign correct permission to the ARC application for accessing the management service: https://synthiam.com/Support/Install/manage-installation
Okay, if there's anything I can do to help - I would recommend asking if they could "refresh the operating system." There's an option in Windows 10 to "refresh," which will essentially reinstall the Windows operating system without effort. That will ensure there is no left-over software that could be interfering with Synthiam ARC.
As I said, this is a strange error, and I've never encountered it before - all roads lead missing in Windows, which is most likely due to the school's protection software. I'm confident your IT crew will get it running. Please let me know their result.
Awesome! That’s great to hear. Have fun!