Belgium
Asked — Edited
Resolved Resolved by Jeremie!

Questions With Brand New Ezb4

I have a problem with my brand new EZB4:

Basically what happens is:

  1. Connect the battery (charged)
  2. EZB starts blinking blue light
  3. No sound of connection/activation EZB
  4. Wifi connection with EZB in windows works
  5. Connecting in the EZB in the connection panel of the ARC does not work (see screenshot attached)
  6. If I do this procedure with my other EZB all works fine and a connection is made with ARC.

Attached to this thread you can see a screenshot of the code generated by ARC when trying to connect to the EZB. Here you can find also a video which I made to show what happens when I try to connect the EZB4 https://we.tl/3C4pRDRw8o

If anyone would have some advice or need more info on this problem? I will be happy to provide this. we.tl/3C4pRDRw8o


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#1  

unfortunately no succes with these solutions, thanks ;-)

PRO
Canada
#2  

Hello @Buratino

Can you remove the EZ-B enclosure, power it up again, and look to see if there is a blue LED lit up on the bottom board?

This will indicate if the ARM chip is responding.

#3  

Jeremie is on it. Bowing out:) Edited to remove suggestions.

#4  

Hello Cochran Robotics and Jeremie, Thank you for looking at my EZB problem. Just removed the EZ-B enclosure, powered it up again, and noticed that there is no LED lighting up on the bottom board.

#6  

screenshot of the ARC while trying to connect..

PRO
Canada
#8  

It looks like there is a defect on the bottom board please contact customer support via the Contact Us page for warranty replacement.