Apparently this problem might be new, so sorry that did not help.

Hi there - the problem is not new, as your product is a few years old. There was a small batch of EZ-B v4/2 Developer Kit that contained the incorrect power adapter a few years ago - which your product appears to be part of. We'll send you a replacement adapter to get you up and running. Use the Contact Us and provide us with your shipping information and a link to this conversation.

Thank you very much for the quick response. Thanks.

It looks like I got a peice I did not need. My problem was with the alternate power adapter not fitting into the power shell, not a rechargeable battery.

Although the sent alternate power adapter still didn’t fit in the power shell. So I think the problem was with the power shell instead.

I also didn’t get a manual or stickers and the back of the box was completely blank.

The back of the box was blank because that was a first generation product from many many years ago. The packaging of the box has changed, including physical dimension and artwork. This is because over time, products advance through versions which include changes.

You did not receive a manual because you bought the product in first generation state many many years ago. The first generation packaging did not contain the getting started guide. Good news, you’re on the website and now have easy access to the learn section. Move the mouse cursor to the top menu of this website and select LEARN. You can access complete tutorials from the robot program for your product. We have allocated significant resources to create the robot program to get you building robotics. Won’t find that type of educational imitative for another robot product, so have fun!

You did not receive stickers because the product that you purchased was many many years ago. The stickers came later in recent packaging version. This is because products and packaging advance versions over time and ezrobot is no exception.

The challenge with the box, manual and stickers part of this conversation is you opened a time capsule of a first generation product that has advanced many versions since then. It’s not the same product that is available today, as the product you just opened is first generation.

However, the alternate power adapter not fitting is unrelated to the generation. The dev kit does not and has never contained a LiPo battery. As you pointed out, requesting a LiPo doesn’t resolve the issue.

Use customer support using the Contact Us form. Please provide a link to this thread so there is context to the conversation. The ezrobot staff on the other line of Contact Us will need this url to understand the challenge you are experiencing. Even though this is an odd circumstance of opening a product purchased many years ago, we can still get you up and running - it’ll take a bit of effort to understand details stay tuned!