Canada
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Resolved Resolved by Synthiam Support!

Play Camera Sound On Photo Button

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Hello everyone,

I hope you're all doing well!

I wanted to discuss an exciting new feature for AI robots that significantly enhances their interaction capabilities with people. However, I've run into a problem with the "Play camera sound on photo" option in the latest version of the Synthiam ARC software. Even though I've disabled this option, the camera still makes a sound when taking photos.

Could anyone offer guidance on how to resolve this issue?

Thank you!

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Related Hardware EZ-B v4

ARC Pro

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PRO
Canada
#1  

Hello! It's great to hear about your enthusiasm for enhancing your robot's interaction capabilities. Let's address the issue you're experiencing with the camera sound in Synthiam ARC.

To resolve the issue of the camera still making a sound when taking photos, even after disabling the "Play camera sound on photo" option, please follow these steps:

  1. Check Camera Settings:

    • Open your ARC project and navigate to the Camera Device settings.
    • Ensure that the "Play camera sound on photo" option is indeed unchecked. Sometimes, settings might not save correctly, so it's worth double-checking.

  2. Update ARC:

    • Make sure you are using the latest version of ARC. Updates often include bug fixes and improvements. You can check for updates by going to the ARC menu and selecting "Check for Updates."

  3. Restart ARC:

    • After making changes to the settings, restart ARC to ensure that all settings are applied correctly.

  4. Test with a New Project:

    • Create a new ARC project and add the Camera Device control.
    • Configure the camera settings again and test if the issue persists. This can help determine if the problem is specific to your current project.

  5. Check for Conflicting Scripts:

    • Review any scripts or custom code that might be running in your project. Ensure there are no scripts that might be triggering the camera sound.

  6. Reinstall ARC:

    • If the issue persists, consider reinstalling ARC. This can help resolve any potential software corruption.

If you've tried all the above steps and the issue still persists, please let me know, and we can explore further troubleshooting steps. Additionally, feel free to ask any other questions you might have about using ARC with your EZ-B v4 robot!


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
#2  

We're guessing that is the Open AI GPT robot skill. If so, we have fixed that issue in the v30 release.

Please mention what robot skill you are using in posts. Thank you and happy building!:)

PRO
Canada
#3  

Hi Support Team,

Yes, this is the OpenAI GPT robot skill. I have upgraded to the new version with your v30 release today, and it’s working now.

Thank you so much, and have a great day!

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