i have successfully connected my ez robot via bluetooth. everything checks out fine and the com port is working perfect. Everything is working, yet the firmware update will not recognize the robot. It's very frustrating and I've watched all the tutorials and gone through EVERY discusion. This is the message that shows up. P.S. I've tried it on different computers of different brands and still had the same results.

Firmware Updater Version: 2013.03.09.00
3/11/2013 4:32:27 PM - Begin

Attempting connection on COM4
Connection Failed: System.TimeoutException: The write timed out.
at System.IO.Ports.SerialStream.Write(Byte[] array, Int32 offset, Int32 count, Int32 timeout)
at System.IO.Ports.SerialPort.Write(Byte[] buffer, Int32 offset, Int32 count)
at EZ_B.EZB.Connect(String hostname, String tcpPassword, Int32 baudRate)
Disconnected
3/11/2013 4:32:31 PM - Connection attempt error

Available Ports:
- COM1
- COM3
- COM4

Have you selected the correct EZ-B COM port? Use the Help menu option to view the online help and watch a video demonstration.

If you are considering contacting us, ensure you have followed the tutorial first. You may find the tutorial by pressing HELP from the menu. If you still feel necessary to Contact Us or post on the forum, we will require a copy of the debug message by pressing the Edit menu option and pasting the debug window contents to us.

Nearly every issue is resolved by properly following the tutorial and ensuring you have the Microsoft Native Bluetooth Stack. This software is not supported in a Virtual Machine.