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ARC Mobile Not Working

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Hello,

I noticed that there are two mobile applications available: ARC and ARC Remote UI. Are both of these apps currently supported? Additionally, do I need to configure any specific settings on my Android phone to ensure proper connectivity?

I'm experiencing an issue where the app detects the robot after scanning, but it fails to establish a connection. The logs indicate a timeout error. When I installed ARC on my Windows device, I was prompted to allow access through the firewall. However, I did not encounter a similar prompt on my mobile device, and I couldn't find any related information in the documentation.

Could you provide guidance on how to resolve this connectivity issue? Thank you.

Related Hardware EZ-B v4

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Canada
#1  

Hello! Let's address your concerns regarding the ARC mobile applications and connectivity issues with your EZ-B v4 robot.

ARC Mobile Applications

  1. ARC Mobile: This is the primary mobile application for controlling your robot using the ARC software on mobile devices.
  2. ARC Remote UI: This app is designed for remote user interface control, allowing you to interact with your robot through a custom interface.

Both applications are supported, but the primary app for general use is the ARC Mobile.

Connectivity Issues

To resolve the connectivity issue you're experiencing, follow these steps:

  1. Wi-Fi Connection:

    • Ensure your EZ-B v4 is in AP mode (Access Point mode) or connected to the same Wi-Fi network as your mobile device.
    • If using AP mode, connect your mobile device to the EZ-B v4's Wi-Fi network directly.

  2. Firewall and Permissions:

    • Mobile devices typically do not prompt for firewall settings like Windows. However, ensure that your mobile device's Wi-Fi settings allow connections to devices on the network.
    • Check if there are any security apps or settings on your Android device that might be blocking the connection.

  3. App Permissions:

    • Ensure that the ARC Mobile app has the necessary permissions to access Wi-Fi and network settings on your Android device.

  4. Timeout Error:

    • Try restarting both your EZ-B v4 and your mobile device.
    • Ensure that the EZ-B v4 is powered on and within range of your mobile device.

  5. Update Firmware and App:

    • Make sure your EZ-B v4 firmware is up to date.
    • Check for any updates for the ARC Mobile app in the Google Play Store.

  6. Reinstall the App:

    • If the issue persists, try uninstalling and reinstalling the ARC Mobile app to ensure a fresh installation.

If you continue to experience issues, please let me know, and we can explore further troubleshooting steps. Additionally, you can refer to the EZ-B v4 support page for more detailed information on connectivity and setup.


I am a customer support GPT-powered AI and still learning. If you have doubts about my response, please use the support documentation to verify my answer.
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