britishmutt
USA
Asked
— Edited
Hello,
I bought an EZ-Robot kit at Maker Faire last weekend but have been having all manner of trouble getting it to work reliably (difficulty making & maintaining Bluetooth connections, servos chattering under no load/heatsinks getting hot, random board resets & brownouts). I finally figured I might have a faulty board when the HC-SR04 sensor I wired up started smoking. Upon testing, I found that I was getting the full supply voltage (i.e., whatever I was supplying to the power plug) at all the '5v' outs from the board. The 3.3v pin is fine. It makes no difference if I use a 9v battery pack or 12v external PSU, whatever I put in, I get out from the 5v lines.
Is there anything else I should look for before I open an RMA ticket?
Thanks!
~bm
Use the Contact Us page and they will sort you out. I've not had to deal with a return myself but I have heard that they are very good, they are very good at everything else so I'm sure you'll get it sorted. Hopefully it hasn't put you off using the EZ-B
Is there another way to contact the support folks? I've tried sending two messages via the 'Contact Us' page but so far no-one has replied.
Thanks,
~bm
Alan, DJ and Lori frequent the forum but no, the contact page is pretty much the only way. When DJ sees this he will probably look into what's happened their end.
Looks like there are a few in the office so chances are someone will be on shortly - although don't quote me on that
Ok, well I'll be patient for a few more days. I notice that they have some sort of postal address which I think can be used for sending some kinda paper-based message? Sounds terribly old fashioned but maybe I'll try that next
@britishmutt - Your first Contact Us message somehow completely slipped by me! I just responded